Dealing with Difficult People

ID : 46092   
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Understanding and learning how to implement a few key strategies will change the trajectory of your relationship with a difficult person and yield a positive outcome. Some of the topics this class will cover are: Learn communication styles that work and avoid those that exacerbate; Problem-solving techniques that allow all parties to experience a win/win situation; Manage your emotions and optimize your outcomes; Develop a user friendly mediation protocol with winning strategies that make both parties feel satisfied; Understand the steps for proactive, trigger free methodologies that will achieve the positive and decrease the negative.
Materials Fee: $5 payable to instructor in class.

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Class Details

1 Sessions
Weekly - Thu

College of San Mateo (CSM)

Jennifer Abbott Bulka 

Please read: CSM, Bldg. 5, Rm. 352



Materials Cost:


Registration Closes On
Thursday, April 6, 2017 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
4/6/2017 - 4/6/2017 Weekly - Thu 7:00 PM - 9:00 PM San Mateo, College of San Mateo (CSM)  Map Jennifer Abbott Bulka